Privacy Policy

Last Updated: January 2024

1. Information We Collect

To provide you with the best shopping experience for your RV parts and accessories, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, shipping address
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Order Information: Purchase history, product preferences, shipping details
• Account Information: Username, password (encrypted), profile preferences

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referring website
• Location Data: General geographic location (country/region level) for shipping and compliance purposes

2. How We Use Your Information

We use your information to enhance your RV shopping experience:

• Order Processing: Process purchases, manage payments, and arrange shipping
• Customer Service: Respond to inquiries and provide support for RV parts and accessories
• Personalization: Recommend relevant RV products like 5th Wheel components, LED lighting, and generators
• Security: Protect against fraud and unauthorized transactions
• Communication: Send order confirmations, shipping updates, and occasional promotions for RV enthusiasts
• Improvements: Enhance our website and product offerings based on customer usage patterns

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

Service Providers

• Payment Processors: PayPal, credit card companies for secure transaction processing
• Shipping Partners: Delivery services to ship your RV parts globally
• Technical Support: Website hosting and maintenance providers

Legal Requirements

We may disclose information when required by law or to protect our rights, customers, or business operations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.

4. International Data Transfers

As we serve customers globally (excluding some Asian countries and remote locations), your data may be processed in different jurisdictions. We ensure all data transfers comply with applicable privacy laws and maintain adequate protection measures.

5. Data Storage and Security

Your security is our priority, just like when you’re on the open road:

Storage Duration

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Security Measures

• Encryption: Industry-standard SSL encryption for all data transmissions
• Payment Security: PCI-compliant payment processing – we never store full credit card details on our servers
• Access Controls: Limited employee access to your personal information
• Regular Security Assessments: Ongoing monitoring and testing of our security systems

6. Your Rights and Choices

You have control over your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting us.

Marketing Communications

You may opt-out of marketing emails at any time using the unsubscribe link in our messages.

Data Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Do Not Track

Our website does not currently respond to “Do Not Track” signals, but we offer opt-out options for analytics and advertising tracking.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and secure shopping cart operations
• Performance Cookies: Help us understand how customers use our site to improve RV part offerings
• Functionality Cookies: Remember your preferences for RV product categories and shopping behavior
• Advertising Cookies: Show you relevant RV accessories and parts you might be interested in

Cookie Management

You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to shop on our site.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to other sites, including RV manufacturers and industry partners. We are not responsible for the privacy practices of these external sites.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date.

11. Contact Information

Thank you for trusting RV Accessories with your outdoor adventure needs. We’re committed to protecting your privacy as you explore the open road.